Shipping Policy – Clove Cloth
Effective Date: [Insert Date]
At Clove Cloth, we want your shopping experience to feel as seamless and thoughtful as the garments we offer. This Shipping Policy outlines everything you need to know about how we process and deliver your order. Please read it carefully before completing your purchase. By placing an order on clovecloth.com, you agree to the terms below.
Order Processing Time
We know that waiting for a package can be both exciting and frustrating. That is why we work hard to process orders as quickly as possible. Most orders are processed within 1 to 3 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays. During high-volume periods—such as new collection launches or seasonal sales—processing may take slightly longer, but we will always keep you updated via the email address you provided at checkout.
Once your order has been processed, you will receive a confirmation message. A second notification will be sent once your order has been handed over to the shipping carrier, along with tracking information when available.
Shipping Destinations
Clove Cloth currently ships to a wide range of locations. During checkout, you will be able to see whether we deliver to your specific address. If your location is not listed, please check back from time to time, as we are always working to expand our shipping network.
Shipping Methods and Delivery Estimates
We partner with reliable carriers to ensure your package arrives safely and on time. Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times begin once your order has been shipped, not from the date the order was placed.
Please note that these are estimates only. Actual delivery times may be affected by factors beyond our control, such as weather delays, customs processing, or carrier disruptions. Clove Cloth is not responsible for delays caused by the carrier or external events.
Tracking Your Order
Once your order has been shipped, we will provide a tracking number and a link to the carrier’s tracking portal. Please allow up to 24 hours for the tracking information to become active. If your tracking status has not updated for several days, we recommend contacting the carrier directly. For additional concerns, you may reach out to us through the contact options available on clovecloth.com.
Customs, Duties, and Taxes
For international shipments, please be aware that your order may be subject to customs clearance, import duties, taxes, or handling fees imposed by your country’s government or the shipping carrier. These charges are not included in the price you pay at checkout. As the recipient, you are solely responsible for paying any such fees. Customs policies vary widely from country to country, so we strongly advise you to contact your local customs office before placing an order.
Please note that Clove Cloth is not responsible for any delays caused by customs processing. In some cases, customs may hold a package for inspection or request additional documentation. We will assist where possible, but we cannot control the speed or outcome of customs procedures.
Incorrect Shipping Information
You are responsible for providing accurate and complete shipping details at checkout. Once an order has been processed or shipped, we may not be able to modify the shipping address. If you realize you have entered an incorrect address, please notify us immediately through the contact options on clovecloth.com. We will do our best to help, but Clove Cloth cannot be held liable for packages delivered to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Any additional shipping fees for reshipment will be your responsibility.
Lost, Stolen, or Damaged Packages
Clove Cloth takes great care in packaging your items to withstand the journey to your door. However, once the carrier takes possession of your package, certain risks are beyond our control.
- Lost in transit: If your tracking shows “delivered” but you have not received the package, please first check with neighbors or others at your address. If the package remains missing, you may need to file a claim with the carrier. We will provide necessary documentation to support your claim.
- Stolen packages: We are not responsible for packages stolen after delivery confirmation. For high-value orders, we recommend using a secure delivery address or requesting signature confirmation at checkout if available.
- Damaged packages: If your order arrives visibly damaged, please keep the original packaging and all contents. Contact us immediately through clovecloth.com with clear photos of the damage and your order number. We will evaluate each case individually and work with you toward a fair resolution.
Shipping Restrictions
Some items available on clovecloth.com may be subject to shipping restrictions due to size, weight, or material composition. If your order contains such an item and cannot be shipped to your location, we will notify you as soon as possible and issue a full refund for the restricted item(s) or cancel the entire order at your preference.
We also do not ship to P.O. boxes for certain carriers. Please provide a physical street address whenever possible to avoid delivery issues.
Order Splitting
In rare cases, we may split your order into multiple shipments. This could happen if some items are ready to ship earlier than others. You will receive separate tracking information for each shipment. You will not be charged additional shipping fees if we split your order.
Changes to This Shipping Policy
Clove Cloth reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on clovecloth.com. We encourage you to review this page periodically, especially before placing an order.
Still Have Questions?
We want you to feel confident and informed about every purchase you make at Clove Cloth. If anything in this Shipping Policy is unclear, or if you have a specific question about your order, please visit the contact page on clovecloth.com. We are here to help.
Thank you for choosing Clove Cloth. We are honored to dress you—and to deliver with care.